Clinic Policies


Payment for office visits, copay, supplements, and all procedures is due at time of service. We accept cash, checks, Visa, and Mastercard. We can accept payment from your HSA. The fee for returned checks or notice of insufficient funds is $45.


Bainbridge Natural Health is a preferred provider with: Regence, Premera, Lifewise, Aetna, and Cigna. It is your responsibility to know what your insurance company will cover.

Cancellation Charge

We require 24 hours notice for canceled or rescheduled visits. There is no charge for visits canceled with 24 hours notice. Half the cost of the scheduled visit will be charged for cancellations with less than 24 hours notice. Full fee is charged if no notice is received.

Phone Consultations

Phone consultations are available for established patients. The minimum fee for a phone consult is $50. All phone consults lasting longer than 15 minutes will be charged at the regular visit rate. You will not be charged for a phone consult if Dr. Willi asked you to call, or if you have a question about on-going therapy. Phone consultations cannot be billed to insurance.

Lab Work

Lab work originating from our office may be covered by your insurance company. The laboratory handles all billing and will bill you or your insurance company directly.

Return Policy

All pharmacy items must be paid for at the time of purchase. Credit on your account will be given for unopened items in perfect condition if returned within 30 days. No credit will be given for items returned after 30 days. Refunds cannot be made. Refrigerated products and homeopathic remedies cannot be returned.